Consultation FAQ

You can select an astrologer, choose the consultation mode, pick the available time and complete the booking process on the platform.

Usually, your name, contact details, birth date, birth time, birth place and the main question are needed. Some services may require additional details.

Yes, you may choose an astrologer based on profile, expertise, language, availability and consultation mode.

Where scheduling is enabled, available time slots will be shown before booking. Availability may change based on the astrologer's schedule.

For scheduled audio or video consultations, an appointment is generally required. Chat consultations may be instant or scheduled depending on availability.

You can open the astrologer's profile from the astrologer listing or service page to see their details before booking.

Profile details may show expertise such as Kundli, marriage, career, finance, Vastu, Muhurat, remedies or other astrology areas.

Yes, if language information is available on the profile, you can choose an astrologer who supports your preferred language.

Yes, you can book the same astrologer again, subject to their availability and active platform status.

Consultation may be available through chat, audio call and video call, depending on astrologer availability and selected service.

Consultation duration depends on the selected plan or service. The duration is usually shown before booking.

Please provide correct birth date, exact birth time, birth place and a clear question. Wrong birth details may affect astrology calculations.

Yes, where the platform supports sharing, you may share your Kundli, birth chart or related report for better context.

Follow-up depends on the selected service, astrologer availability and platform policy. Some follow-ups may require a new booking.

The consultation fee depends on the astrologer, service type, duration and current offer. The final amount is shown before payment.

You can make payment through the available payment options shown during checkout.

Available methods may include UPI, cards, net banking, wallets or other payment options supported by the payment partner.

The appointment is generally confirmed after payment success and booking verification. You may receive confirmation on the platform or through contact details.

Please contact support with payment details, transaction ID and booking information so the team can verify and help.

Cancellation may be allowed according to the active cancellation policy, timing and consultation status.

Rescheduling may be possible before the consultation begins, subject to astrologer availability and platform rules.

The platform may offer rescheduling, another available astrologer or refund adjustment according to the policy.

If the astrologer misses a confirmed session, support may review the case and provide rescheduling, refund or adjustment as per policy.

Refund timelines depend on the payment method, payment partner and review status. Approved refunds may take a few business days.

If a genuine technical issue prevents completion, support may review the case and offer rescheduling, refund or suitable adjustment.

Yes, birth details and consultation information are handled with confidentiality and used for the requested astrology service.

Consultation chats are treated as private service communication, subject to platform safety, support and legal requirements.

No, astrologers are expected to keep user information confidential and must not share personal details with third parties without permission.